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Series A

CommBox is a provider of an AI-powered omnichannel customer engagement platform that enables enterprises to launch production-ready AI agents for customer support and communication management. The platform combines conversational AI chatbots, custom workflows, and generative AI with deterministic guardrails to deliver end-to-end resolutions including payments, appointment scheduling, and order tracking. CommBox…

Energy Tech · Renewable Energy Tech, · Pune, India · EST 2017

About

CommBox is a provider of an AI-powered omnichannel customer engagement platform that enables enterprises to launch production-ready AI agents for customer support and communication management. The platform combines conversational AI chatbots, custom workflows, and generative AI with deterministic guardrails to deliver end-to-end resolutions including payments, appointment scheduling, and order tracking. CommBox offers a unified agent workspace managing customer communications across WhatsApp, Facebook Messenger, Instagram, SMS, email, and voice channels, with AI-powered voice agents for 24/7 call handling. The platform features outbound campaign management, BI and analytics dashboards, and seamless integration with existing CRM, ERP, and telephony systems without rip-and-replace. CommBox serves telecom, retail and eCommerce, insurance, healthcare, financial services, automotive, logistics, hospitality, utility, education, and government sectors. The platform holds SOC 2 Type II, ISO 27001, ISO 27701, GDPR, HIPAA, and Cyber Essentials certifications. Founded in 2013 and headquartered in Ramat Hasharon, Israel, CommBox has raised $15 million in Series B funding from investor PSG, powering over 100 million conversations annually for 300+ global enterprises including UPS, Panasonic, IKEA, and AIG.

Business model

Renewable Energy Tech > Horizontal > Energy Storage > Lithium Ion,

Energy Storage Tech > Energy Storage System > Lithium Ion > Commercial > Grid

Team background

Company Wise > Boston Consulting Group,

College Wise > IIT Bombay

Institutional investors

Bytcell TechnologiesVHGBWellfoundAarem VenturesAvaana Capital AdvisorsUC ImpowerCORE91.VCSpectrum Impact100+ AcceleratorAmit SinghRishi JainJitender SharmaGaurav SoodHarinder Singh AryaAditi Puri

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