Aveni

Aveni is a natural language processing company providing an AI-powered platform for customer conversation analytics and compliance automation in the financial services sector. The platform acts as a company’s central nervous system, automatically mining every customer interaction for valuable information including risk indicators, compliance breaches, customer vulnerability, and quality assurance insights. Aveni’s technology uses advanced NLP and AI to analyze spoken and written conversations at scale, enabling financial institutions to monitor 100% of interactions rather than relying on manual sampling. The platform supports use cases including conduct risk monitoring, customer vulnerability detection, quality assurance automation, complaint identification, and regulatory compliance. By automating the review and analysis of customer interactions, Aveni helps firms reduce compliance costs, improve customer outcomes, and meet regulatory requirements from bodies such as the FCA. The company serves banks, building societies, insurers, and wealth management firms. Founded in 2018 and headquartered in Edinburgh, United Kingdom, the company has raised approximately $35.8 million in Series B funding. Investors include Puma Private Equity, Par Equity, Lloyds Banking Group, Nationwide, Tricapital, Scottish Enterprise, Old College Capital, Wallace Equity, PXN Ventures, and Puma Growth Partners.

Customer Service Software > Contact Center > Conversational Analytics