Chai Research

Smith.ai is a provider of 24/7 AI-powered virtual receptionist and live agent services for small businesses and law firms. The platform combines AI receptionists with over 500 trained North American live agents to answer calls, qualify leads, book appointments, and manage intake as one integrated system. Smith.ai offers AI-first, hybrid, and human-first configurations, with AI handling intake, qualification, data lookup, call routing, and workflow automations, while live agents handle conversations requiring a human touch. The service integrates with over 7,000 business tools including Clio, HubSpot, Salesforce, ServiceTitan, and major CRM and practice management platforms. Smith.ai serves over 5,000 businesses across legal, home services, IT and MSPs, marketing agencies, healthcare, and financial services industries. The company has processed over 25 million calls over 10 years and holds ratings of 4.8 on Clutch, 4.9 on G2, and 4.8 on Capterra. Founded in 2014 and headquartered in Palo Alto, California, Smith.ai has raised $7 million in Series A funding from investors including NFX and SignalFire.