Channel Talk

Channel Talk is a provider of an AI-powered customer conversation and business operations platform that combines customer support, team collaboration, analytics, and marketing in one workspace. The platform features ALF, an AI support agent that achieves over 80% resolution rates by automating customer conversations through structured knowledge bases (RAG), trusted rules aligned with company policies, and actionable support that completes real tasks like canceling orders or changing reservations. Channel Works, the company all-in-one workspace, brings customer chats, calls, and team collaboration together, while AI CoS (Chief of Staff) turns customer data into revenue by analyzing business data, recommending strategies, and launching campaigns in approximately 5 minutes. The platform serves over 243,000 companies worldwide, with ALF having answered over 1.28 million conversations and a 98% retention rate. Founded in 2014 and headquartered in Seoul, South Korea, Channel Talk has raised approximately 7.1 million in a Series D round with investors including Global Brain, Korea Investment Holdings, Altos Ventures, SparkLabs, and KB Investment.

Sales Force Automation > CRM > Enterprise Suite > Multi-Industry,

Customer Success Management > Customer Engagement > Industry Specific > Multi Industry,

Customer Service Software > Contact Center > Omnichannel,

Chatbots > Industry Agnostic > Customer Support > Text Based,

E-Commerce Enablers > Customer Experience Management > Customer Support > Bots,

Brands Tech > Customer Experience Management > Communication > Chatbots