Concordium

Operator is a developer of an on-demand commerce platform that uses a network of human operators to fulfill customer requests for products through a text-based messaging interface. The app enables customers to send messages requesting specific products, which are then sourced and fulfilled through partnerships with retailers. Operator connects users with a network of operators who leverage their expertise and retailer relationships to find and deliver requested items, creating a personalized shopping experience that combines the convenience of mobile messaging with the capabilities of human-assisted commerce. The platform operates as part of Expa, the holding company associated with ventures including Uber, Reserve, and Spot. Operator serves the horizontal e-commerce market through a decentralized marketplace model, positioning itself as a concierge-style shopping service that simplifies product discovery and purchasing for consumers. Founded in 2013 and headquartered in San Francisco, California, Operator has raised $25 million in Series B funding from investors including Greylock Partners, Expa, GGV Capital, Formation 8, Horizons Ventures, Morningside, Designer Fund, Scott Belsky, Shoppo, and Interlace Ventures.