Dashbot

Dashbot is an AI-powered platform that provides conversational analytics and speech analytics solutions for chatbots, voice assistants, and conversational AI applications. The platform enables users to integrate custom tracking code into their bots to capture conversation data and generate analytics including user retention rates, most searched queries, and custom reports based on past conversations. Dashbot also operates a bot directory that lists current bots on platforms such as Slack and Messenger. The platform has since evolved into Dimension Labs, a causal intelligence platform that transforms customer conversations into structured analytics, connecting what customers say to why business metrics move. The platform builds knowledge graphs from conversation data across live chat, phone calls, voice agents, surveys, support tickets, and email, with automated enrichment, business-native categorization, and a causal correlation engine. Founded in 2016 and headquartered in San Francisco, United States, the company has raised $15.6M in Series A funding from investors including Bessemer Venture Partners, Bertelsmann, ff Venture Capital, Samsung NEXT, Runa Capital, and others.

Business Intelligence > Unstructured Data Analytics > Speech Analytics,

Big Data Analytics > Data Analytics > Speech Analytics,

Customer Service Software > Contact Center > Conversational Analytics,

Chatbots > Chatbot Analytics,

AI Infrastructure > Natural Language Processing > Speech Solutions > Speech Analytics