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Eltropy

Series A

Eltropy is a customer communication and engagement platform designed specifically for financial institutions, including credit unions, community banks, and other financial services organizations. The platform enables secure text messaging, customer support, and reputation management across multiple channels, allowing financial institutions to connect with members and customers through their preferred communication…

Enterprise Applications · Customer Service Software, · Milpitas, United States · EST 2014

About

Eltropy is a customer communication and engagement platform designed specifically for financial institutions, including credit unions, community banks, and other financial services organizations. The platform enables secure text messaging, customer support, and reputation management across multiple channels, allowing financial institutions to connect with members and customers through their preferred communication methods. Eltropy's solution integrates with existing core banking systems and provides tools for customer communication management, document sharing, and compliance-aware messaging tailored to the financial services industry. The platform helps financial institutions improve member engagement, streamline support operations, and maintain regulatory compliance in their customer communications. Founded in 2014 and headquartered in Milpitas, California, Eltropy has raised $25.0M in Series A funding from investors including CMFG Ventures, Curql, K1 Investment Management, Plug and Play APAC, Next Level Ventures, and Inventus Capital Partners.

Business model

MarketingTech > Marketing Management > Brand Management > Reputation Management,

Customer Success Management > Customer Communication Management,

Customer Service Software > Industry Specifc > Financial Services,

Chatbots > Industry Specific > Banking And Financial Services > Banking,

Banking Tech > CRM > Communication Channels,

Insurance IT > Corporate Functions > CRM,

Plug and Play Tech Center Batches > Fintech > Batch 6

Team background

College Wise > Wharton School, University of Pennsylvania, BITS Pilani

Institutional investors

CMFG VenturesCurqlK1 Investment ManagementPlug and Play APACNext Level VenturesInventus Capital Partners

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