Zowie

Zowie is a provider of an AI agent platform for enterprise customer service that leading enterprises run in production. The platform is built for brands where getting customer-facing AI wrong is not an option, offering 100% deterministic execution of workflows that cannot go wrong including refunds, claims, eligibility, and identity checks. Zowie routes and resolves 100 million conversations a year across banking, insurance, telecom, and commerce, with deployment in as little as 6 weeks for regulated insurers. The platform features a Decision Engine that separates business rules from the language model, ensuring every decision is determined by organizational policies rather than model drift. The open platform supports any LLM, any voice, and any agent, allowing teams to bring their own components or use Zowie native solutions. Channels include voice, chat, email, and contact center with one agent across every channel. Quality monitoring includes Supervisor scoring on every conversation, Tester for edge cases, and Traces logging the full reasoning behind every decision. The platform serves banking, fintech, telecommunications, insurance, debt collection, retail and commerce, logistics, and healthcare industries. Founded in 2019 and headquartered in Dover, United States, Zowie has raised approximately 20 million at the Series A stage with investors including Inovo Venture Partners, Tiger Global Management, Gradient Ventures, 10x Founders, and TeamX.

Customer Service Software > Customer Self Service > Chatbots > Text Based,

Chatbots > Industry Specific > Retail > Ecommerce > Customer Engagement