Kapiche

Kapiche develops a customer intelligence platform that uses AI to analyze 100 percent of customer conversations across support tickets, surveys, reviews, social media, and every other channel, transforming scattered feedback into strategic intelligence. The platform connects to existing customer tech stacks through integrations, bringing together conversations in real-time to eliminate data silos and capture signals from all customers rather than just survey respondents. Kapiche's intelligence engine structures messy conversations into categorized insights including reason for contact, satisfaction, and eCSAT scores, enabling cross-channel comparison. The platform predicts churn before it happens by identifying at-risk customers and emerging issues, automates QA across every interaction replacing manual reviews, and connects conversations to retention, efficiency, and revenue metrics to prove CX ROI. Founded in 2014 and headquartered in London, United Kingdom, the company has raised approximately $1.8M in seed funding. Kapiche differentiates itself as the number one feedback analytics platform in Australia with SOC 2 and CSA certification, serving customers like PEXA, RAC WA, and Reflections Holidays with deployable-in-a-day enterprise-grade security.

Business Intelligence > Unstructured Data Analytics > Text Analytics > Internal > Document Search,

Big Data Analytics > Data Analytics > Text Analytics