Kapture

Kapture develops an AI-powered customer experience and support automation platform called AgentOS, which brings together AI agents and human intelligence into a unified execution layer for enterprise customer operations. The platform comprises four core components: Vitos Agent Builder for building, testing, and deploying AI agents across voice, chat, email, and social channels with no-code workflows; Command Human Layer for defining where and how humans step in, with oversight, approval routing, and instant override capabilities; Calibrate Audit Layer for logging, scoring, and coaching every interaction against defined standards; and Pulse Intelligence Layer for querying operational data, surfacing recommendations, and executing actions without manual steps. Kapture processes tasks through a five-step workflow: omniscient context gathering from all connected systems, deep intent interpretation, smart decisioning for next-best-action, loop closure with automatic validation, and human control for judgment calls. The platform serves industries including BFSI, retail, travel, digital native, and energy and utilities, with use cases spanning collections, claims management, returns and refunds, booking assistance, outage management, and customer onboarding. Kapture integrates with over 1,000 tools and offers pre-built connectors for Salesforce, SAP, and custom CRMs. Deployed across over 1,000 enterprises in 60+ countries, the platform uses AES-256 encryption and role-based access. Founded in 2011 and headquartered in Bengaluru, India, Kapture has raised approximately $21.3 million in Series A funding from investors including India Alternatives, Cactus Partners, Bajaj Finserv, Launchpad Accelerator, and Pleione Holdings.