Omilia

Omilia develops Natural Language Understanding (NLU) technology and conversational AI platforms that enable enterprises to automate customer service across all channels through unrestricted natural language dialogs. The company's flagship product, DiaManT, is a Dialog Management platform that can recognize and understand natural language and manage totally unstructured dialogs, allowing callers to use unrestricted natural language at any step of the conversation rather than being constrained to predefined menus or prompts. Developers can leverage the DiaManT platform to integrate conversational flows across all channels including call center (voice), web chat, mobile app, SMS, and email, providing a true omnichannel customer self-service experience. Omilia's NLU technology differentiates itself through its ability to handle completely unstructured, open-ended natural language interactions, going beyond traditional intent-based chatbots that rely on predefined conversation trees and keyword matching. The platform serves the customer service software market with applications in customer support, self-service automation, and conversational IVR, helping enterprises reduce call center costs while improving customer experience. Customers include Vodafone, Enel, and Alfa Bank. Founded in 2002 and headquartered in Limassol, Cyprus, Omilia has raised $20 million in a Series A round backed by Grafton Capital and Expedition Growth Capital.

Customer Service Software > Customer Self Service > Chatbots > Omnichannel,

Chatbots > Industry Agnostic > Customer Support