Package.AI
Package.AI provides a unified AI platform for last-mile logistics and customer engagement, specifically built for home furnishing retailers and service providers. The platform combines conversational AI, workflow automation, and last-mile intelligence to manage customer engagement across channels including sales chat, delivery scheduling, routing and tracking, customer support, feedback and reviews, and…
Funding snapshot
About
Package.AI provides a unified AI platform for last-mile logistics and customer engagement, specifically built for home furnishing retailers and service providers. The platform combines conversational AI, workflow automation, and last-mile intelligence to manage customer engagement across channels including sales chat, delivery scheduling, routing and tracking, customer support, feedback and reviews, and re-marketing. Its AI virtual agent handles two-way customer interactions, self-scheduling, route optimization, and real-time order tracking, delivering measurable results including 50% NPS improvement, 40% reduction in failed deliveries, and 100% increase in five-star reviews. The platform integrates delivery chatbots, AI-based data tagging, automated delivery feedback, and AI backfill for truck utilization optimization. Founded in 2017 and headquartered in Tel Aviv, Israel, Package.AI has raised $14M in Series A funding from investors including Susquehanna Growth Equity, Nielsen Innovate Fund, toDay Ventures, and ICONYC Labs.
Business model
Customer Service Software > Customer Self Service > Chatbots > Text Based > Multilingual,
Chatbots > Industry Agnostic > Customer Support,
Logistics Tech > Parcel > Technology Enablers > Delivery Management > Last Mile
Team background
Company Wise > Microsoft,
College Wise > Tel Aviv University, Wharton School, University of Pennsylvania
Institutional investors
Backed by funds in our directory
Latest coverage
No articles yet.
Similar startups
Spyne.ai
Platform offering AI-powered imaging for vehicle photography. It includes automated photo enhancement, 360° spin capture, background editing, shadow correction, plate masking, and cataloging tools.
Hiya
Provider of branded caller ID and spam protection services. It offers tools for businesses to display their name and logo during calls. The company provides number registration services to improve caller reputation.
RideCo
Provider of on-demand transit software optimizing paratransit and microtransit service. The software streamlines operations, improves service efficiency, and increases productivity.
PhotoShelter
Provider of digital asset management and content distribution software solutions. The company offers tools for organizing, managing, sharing, and distributing digital content.