Package.AI

Package.AI provides a unified AI platform for last-mile logistics and customer engagement, specifically built for home furnishing retailers and service providers. The platform combines conversational AI, workflow automation, and last-mile intelligence to manage customer engagement across channels including sales chat, delivery scheduling, routing and tracking, customer support, feedback and reviews, and re-marketing. Its AI virtual agent handles two-way customer interactions, self-scheduling, route optimization, and real-time order tracking, delivering measurable results including 50% NPS improvement, 40% reduction in failed deliveries, and 100% increase in five-star reviews. The platform integrates delivery chatbots, AI-based data tagging, automated delivery feedback, and AI backfill for truck utilization optimization. Founded in 2017 and headquartered in Tel Aviv, Israel, Package.AI has raised $14M in Series A funding from investors including Susquehanna Growth Equity, Nielsen Innovate Fund, toDay Ventures, and ICONYC Labs.