Peritus

Peritus develops an AI-based virtual assistant for IT operations that automates support delivery and incident resolution using deep learning and natural language processing. The platform automates incident categorization, assignment, and resolution suggestion, enabling IT service desks to reduce manual effort and accelerate response times. Peritus's solutions integrate with existing IT service management workflows, providing intelligent automation for common IT operations tasks including ticket routing, knowledge base recommendations, and automated resolution of recurring issues. The platform leverages NLP to understand and process IT support requests in natural language, connecting users with relevant solutions and automating repetitive support tasks through robotic process automation. Founded in 2017 and headquartered in Palo Alto, California, the company has raised approximately $5.4M in seed funding. Peritus differentiates itself through its combination of deep learning, NLP, and RPA specifically tailored for IT operations, enabling cognitive automation of service desk functions that traditionally require significant human intervention for incident management and support delivery.