PixieBrix

PixieBrix is a platform for agent activity monitoring and real-time enforcement deployed as a lightweight browser extension for customer care and contact center operations. The platform provides browser-level visibility into every agent action across any web application, including refunds, discounts, copy and paste activity, and record edits, rather than just tracking app URLs. PixieBrix enables operations teams to set granular policy controls that monitor, warn, and block agent actions in real time to prevent revenue leakage, account abuse, and data loss. Key capabilities include a customizable policy engine with custom logic for multi-step workflows, cross-tab transaction matching, anomaly detection, audit logging, and screen monitoring. The platform deploys in minutes as a browser extension in Chrome, Edge, or Island without requiring desktop agents or IT bottlenecks, and works with existing web applications without migration. PixieBrix serves contact centers, BPOs, public sector, financial services, and healthcare organizations, with clients including TaskUs. Founded in 2020 and headquartered in New York City, United States, the company has raised $10.4M in Series A funding from investors including New Enterprise Associates, Ridge Ventures, and Sky VC.