Proto

Proto develops an inclusive AI workflow platform that deploys AI agents for emerging market enterprises and governments, specializing in local language support for underserved populations across Asia and Africa. The platform provides omnichannel AI agents handling customer support, citizen engagement, anti-scam operations, patient experience, and financial consumer protection through chat, voice, email, and social media channels. Proto's capabilities include AI agents with inbox management, live chat, ticketing, voice AI, conversation summaries, auto-tagging, auto-fill, social media scraping, insight generation, translation, and dispute mediation. The platform serves central banks and regulators including Bangko Sentral ng Pilipinas (1.2M monthly interactions), National Bank of Rwanda (550K monthly interactions), Bank of Mozambique (93.5% inquiries automated), and Communications Regulatory Authority of Namibia, as well as healthcare providers like The Medical City (273% engagement increase) and Healthway Medical Network. Proto supports local languages including Kinyarwanda and Tagalog, with ISO 27001, SOC 2 Type II, HIPAA, and GDPR compliance. Founded in 2018 and headquartered in Waterloo, Canada, the company has raised approximately $5.6 million at the Series A stage from investors including Mucker, Yolo Investments, Government of Canada, GCI Capital, and Celtic House Asia Partners.

Customer Service Software > Customer Self Service > Chatbots > Omnichannel,

Chatbots > Industry Agnostic > Customer Support