Tidio

Tidio is a B2B SaaS platform offering AI customer experience software with live chat, chatbot, and agentic AI capabilities, trusted by over 300,000 businesses. The platform's core product is Lyro AI Agent, an AI customer service agent that provides conversational and reliable answers in brand voice, trained on verified data sources to ensure responses are helpful and trustworthy. Lyro achieves a 67% resolution rate, the highest on the market, handling up to 90% of repetitive tasks and generating over $66,000 in revenue per customer. The platform also includes a help desk for organizing workflows with an intuitive interface and smart AI features, live chat for real-time customer engagement that increases qualified leads by 25%, and Flows for proactive automations that capture leads, close sales, and book calls even when teams are offline. Tidio supports 120+ integrations and offers REST APIs, webhooks, JS actions, and Model Context Protocol for deeper system integration. The platform provides custom AI model training, unlimited AI actions and guidances, priority SLA, custom reporting, SOC 2 and HIPAA compliance, and custom integrations for enterprise needs. Additional products include Hubi AI for on-brand marketing automation and Tidio Labs for custom AI solutions built by experts. Tidio serves ecommerce, services, education, finance, SaaS, and travel industries, with measurable results including 70% increase in self-service resolution, 27% increase in conversion rates, 30% CSAT increase, and 89% resolution rate with Lyro AI Agent. The platform is rated 4.6 on G2, 4.7 on Capterra, 4.7 on Shopify, and 4.7 on WordPress.