WATI

WATI provides a cloud and WhatsApp-based customer support tool for enterprises, managing contacts, initiating conversations, and engaging customers through WhatsApp. Features include personalized notifications, automated replies, API integration, targeted campaigns, pre-built templates, and personalized offers. The platform enables businesses to interact and transact with customers through WhatsApp, providing personalized conversations and real-time engagement. Founded in 2015 and headquartered in Tsuen Wan, China, WATI has raised approximately $35M in Series B funding from investors including Tiger Global Management, Shopify, Peak XV Partners, Base Partners, Surge, and Animoca Brands. The company capitalizes on WhatsApp's massive global user base by providing the business infrastructure needed for customer service, marketing, and commerce on the platform, particularly serving markets in Asia, Latin America, and Africa where WhatsApp is the dominant messaging channel.