Snapsheet

Overview

Snapsheet sells cloud based claims management software to property and casualty carriers, third party administrators, managing general agents and self insured organizations, and it reached that position from an unusual starting point. The company began under a different name and built its reputation on virtual appraisals, assessing vehicle damage from photographs submitted by claimants rather than sending an inspector, an approach it staffed in its early years with remote human appraisers reviewing images. That franchise became the foundation for a full claims platform covering first notice of loss through settlement, including digital communications with claimants, workload management for adjusters, configurable workflows, reporting, and digital payments and disbursement at the point of settlement. Appraisal coverage extends beyond passenger vehicles to boats, recreational vehicles, motorcycles, utility and exotic vehicles, and the platform handles property and commercial claims alongside auto. Snapsheet AI is the current artificial intelligence layer and its design is unusually explicit about where control sits. Agents are configured at the prompt level in plain language, with the carrier creating the persona, designating which context and data the agent may use, directing the actions it takes and defining the output it returns. Pre configured agents ship for summarization, scoring, intake, liability checks, communications and claim evaluation. Agents run in two modes: triggered automatically inside event based workflows, or initiated on demand by an adjuster in a side panel copilot. The company positions this against assistants that sit apart from the work, arguing that artificial intelligence stranded in a side panel cannot have an effect, and that its agents operate with immediate context of the data, rules, permissions and logic already configured in the claims system. Integration is built on open interfaces, no code automation and a partner network the company sizes at more than 140, including carriers, third party administrators, managing general agents and insurtechs. A joint platform with the core system vendor Socotra combines policy and claims stacks, and a partnership with Floatbot covers conversational agents. Published volume figures are dated but substantial: more than 4.3 million claims managed and 15.3 billion dollars of indemnity processed as of a 2023 report, alongside more than 25 million automated tasks executed. IAT Insurance Group is among named customers. A Trust Center and privacy policy are published on the company's own site. Founded in 2011 by Brad Weisberg and headquartered in Chicago, Illinois, privately held, with a reported workforce above 400 as of its most recent public staffing account.

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