Base

Base is an AI engagement operating system for customer-led growth that orchestrates the entire post-sale motion, automating engagement, expansion, and advocacy across the customer lifecycle so revenue compounds without adding headcount. The platform features over 100 built-in AI agents that work 24/7, including the Community Agent for scaling customer communities with AI-driven engagement, moderation, and insights; the Advocacy Agent for identifying top advocates, running campaigns, and managing rewards; the Reference Agent for automatically identifying, matching, and managing customer references for active deals; the Campaign Agent for turning goals into complete customer marketing campaigns; the Data and BI Agent for transforming customer engagement data into insights and revenue impact reports; CustomerBot for instant matching of case studies, deal references, and customer stories; the Next Best Action Agent for pushing the most valuable next step across accounts; the Onboarding Agent for guiding new accounts through pre-kickoff, implementation, and adoption; the Social Proof Agent for finding advocates across community, NPS, and signals; the Adoption Nudges Agent for spotting under-used features and sending personalized tips; and the Renewal Agent for monitoring health, usage, and NPS to build renewal plans. Base provides solutions for references, upsell and expansion, automated referrals, customer stories capture with AI, advocacy and community, reviews and social proof, AI-native onboarding journeys, retention with success plans, and QBR document creation. The platform includes a Control Center for managing all programs, a Team Dashboard for performance tracking, and CMA Programs for advocacy program management. Built with AES-256 encryption, SOC 2 compliance, role-based access with SSO and MFA, and complete audit logging, Base integrates with existing tools and stacks. Customers report 3x higher adoption rates, 78% conversion from upsell campaigns, 60% improvement in ask-to-reference conversion, 22% improved win rate, 45% referral win rate, and $900M influenced revenue tracked. Founded in 2012 and headquartered in Palo Alto, United States, Base has raised $15.1M in Series B funding from investors including FUSION, Wing Venture Capital, Vertex Ventures Israel, and GoAhead Ventures.