EVE.calls
EVE.calls runs conversational voice agents that handle high volume outbound and inbound calling for regulated industries, and sells a separately named Debt Collection AI Agent to…
Overview
EVE.calls runs conversational voice agents that handle high volume outbound and inbound calling for regulated industries, and sells a separately named Debt Collection AI Agent to lenders and collection operations alongside its banking, healthcare, government and retail lines. The collections product opens early stage payment reminders, works mid and late stage follow up, retries debtors who have stopped answering or changed numbers by varying call timing, confirms payment dates and answers routine questions, and hands uncommon situations to a human collector through an integration with the client's existing call center software so the agent picks up mid conversation. Scripts and call settings are configured to the applicable rules, stated as covering the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act and the General Data Protection Regulation, and every call is logged. Founded in 2016 by Alex Skrypka and recorded by an analyst database as headquartered in Boston, with further offices in the United Kingdom and Ukraine, the company states it has automated more than 300 million calls across nine countries for over 70 enterprises and 200 small and mid sized businesses, with capacity of ten thousand calls an hour and a 99.95 percent uptime service level. Named customers include Ukrgasbank, a top three Ukrainian bank that is 95 percent state owned, and CreditKasa, a consumer lender, alongside non financial references including OLX Ukraine and KFC. The speech stack is proprietary, using neural noise separation to distinguish the caller from background sound, and the company publicly argues against building phone agents on general purpose chat models, offering instead to adapt pre trained language models to a customer's own data. It is accelerator backed rather than venture funded and publishes no security certification, no model documentation and no pricing.
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