Gradient Labs
Gradient Labs builds Otto, an autonomous customer operations agent for regulated financial services, which does not deflect to a help center but reasons through a query and takes…
Overview
Gradient Labs builds Otto, an autonomous customer operations agent for regulated financial services, which does not deflect to a help center but reasons through a query and takes the action, freezing a card, filing a dispute or running a customer due diligence check, with more than twenty compliance guardrails applied on every turn. It follows procedures the institution writes in plain English, deliberately exposes only the one or two tools a given procedure needs, and works across voice, text and email frontline support as well as back office investigations, sitting over existing helpdesks and connecting into the financial systems where the work completes.
Details
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