Monumint
Monumint builds voice and conversational agents for banks, credit unions and lenders, running one agent with persistent context across the full customer lifecycle from account…
Overview
Monumint builds voice and conversational agents for banks, credit unions and lenders, running one agent with persistent context across the full customer lifecycle from account opening and loan origination through servicing to collections, and across email, SMS and voice rather than per channel. Agents follow business rules, access customer data and take action inside the institution's own systems, with every action logged and every conversation carrying an audit trail. Its argument is that around 9,000 US banks and credit unions built their businesses on relationship banking but cannot deliver it at scale, while deposits migrate to platforms that are simply easier to use, and that only 60 percent of customer interactions arrive during business hours. It has handled more than 5 million customer interactions and reports customers increasing operational capacity fourfold.
Details
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