Posh AI
Posh builds conversational and voice AI exclusively for banks and credit unions, spanning customer facing and employee facing work. Digital and voice assistants handle member…
Overview
Posh builds conversational and voice AI exclusively for banks and credit unions, spanning customer facing and employee facing work. Digital and voice assistants handle member inquiries, authenticated balance checks, transfers and product guidance across web, mobile and the phone system, escalating to a human representative with full context when they cannot resolve something. Employee side products cover a knowledge assistant, quality assurance across every interaction, and a training simulator, and a newer outreach product runs proactive multi channel campaigns around moments such as certificate renewals and indirect loan onboarding. Its reasoning engine governs responses against the institution's approved procedures, and the platform connects to the major core banking and contact center systems community institutions run.
Details
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