Skit.ai
Skit.ai runs autonomous voice agents for consumer debt collection, handling outbound and inbound calls including right party verification, payment negotiation and required…
Overview
Skit.ai runs autonomous voice agents for consumer debt collection, handling outbound and inbound calls including right party verification, payment negotiation and required disclosures, and positioning itself as a voice layer over an existing collections platform rather than a replacement for one. It states it has processed more than a billion consumer interactions and has raised 47.6 million dollars. Founded in India, it primarily serves large United States consumer lenders, banks and collection agencies. Its distinguishing feature is that statutory requirements are encoded as operating controls rather than described as a policy: contact eligibility, consent and timing are resolved before a number is dialled, with accounts filtered against do not call registries, bankruptcy filings, statute of limitations and known litigators, a calling window of 8am to 9pm in the consumer's local time enforced under Regulation F, and a seven contacts in seven days frequency cap applied per account. Every drafted line is screened in real time before the consumer hears it, and each record is scored, reconciled and preserved afterwards. The published responsible AI process names bias and fairness evaluation and red teaming for harmful or non compliant output, and deployments begin with a staged rollout requiring client sign off on scripts, constraints and consent flows. It holds SOC 2 Type II, PCI DSS and ISO 27001, and states that every engagement opens with a live production grade pilot to validate performance, compliance and return in real conditions.
Details
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