Symend
Symend sells delinquency and collections engagement to banks, card issuers, credit unions and auto lenders, built on behavioral science rather than call volume. The platform…
Overview
Symend sells delinquency and collections engagement to banks, card issuers, credit unions and auto lenders, built on behavioral science rather than call volume. The platform ingests a creditor's customer data, scores past due accounts on more than 100 behavioral signals, sorts them into delinquency archetypes reflecting capacity to pay and readiness to act, then generates and continuously optimizes personalized outreach across email, text, push, in app messaging and self service payment portals. Named products cover pre delinquency prevention, cure of past due accounts and conversational follow up. The stated aim is customers resolving accounts themselves without agent contact while remaining customers afterwards.
Details
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