TrueML
TrueML, operating principally through its TrueAccord brand, recovers delinquent consumer debt for banks, lenders and fintechs using a patented machine learning decision engine…
Overview
TrueML, operating principally through its TrueAccord brand, recovers delinquent consumer debt for banks, lenders and fintechs using a patented machine learning decision engine called HeartBeat that has been running since 2013. Rather than calling, the engine selects the channel, timing, message and contact cadence for each individual account from copy written by professional collections content specialists, drawing on account characteristics and on outcomes observed across tens of millions of prior consumer interactions. A self service portal lets consumers build their own interest free repayment schedules, and the great majority resolve their accounts without ever speaking to a person. A compliance filter inside the engine checks every outreach against federal debt collection law, the governing federal regulation and state and local rules before it is sent.
Details
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